Hi there! If you have any questions during your checkout process, please contact us at support@cleanserve.co.in. We are happy to help!
What are your payment options?
We accept all major debit cards, credit cards, UPI, net banking, and other secure online payment methods. Our checkout system is 100% secure.
We may also offer Cash on Delivery (COD) on selected orders and locations, subject to availability.
How much does shipping cost?
We offer FREE SHIPPING on prepaid orders across India.
Shipping charges, if applicable, will be displayed during checkout.
Which regions do you ship to?
We currently ship to most major cities and serviceable locations across India.
If courier services are available in your area, we can usually deliver there.
I did not receive my confirmation email. What can I do?
Most of the time this happens because an incorrect email address was entered during checkout.
Throughout the order process, we send several emails including:
- Order Confirmation
- Order Processing Update
- Shipping Confirmation (where tracking is available)
Please check your spam or junk folder. If you believe you entered the wrong email address, please contact us at support@cleanserve.co.in and we will assist you.
When can I expect to receive my shipment?
Once your order is successfully placed, it is typically processed within 24–48 working hours.
Delivery timelines may vary depending on:
- Delivery location
- Public holidays
- Weather conditions
- Transportation disruptions
- Other circumstances beyond our control
We appreciate your patience and understanding in case of unexpected delays.
How can I cancel an order?
If your order has not yet been shipped, you may request cancellation by contacting us at support@cleanserve.co.in.
Approved refunds for cancelled orders will be processed within 3–7 business days to the original payment method.
Returns
No Returns Policy
Due to the nature of our cleaning and hygiene products, we do not accept returns or exchanges once products have been delivered.
All sales are considered final.
Exceptions
In rare cases where:
- The product is received damaged
- The product is defective
- The wrong product is delivered
Please contact our customer support team within 48 hours of delivery and provide photographs of the product and packaging.
After review, we may offer a replacement or refund at our sole discretion.
Refunds (If Applicable)
If your refund request is approved, the refund will be processed to your original method of payment within 3–7 business days.
Processing time may vary depending on your bank or payment provider.
What can I do if there are missing or incorrect items in my order?
Please contact us at support@cleanserve.co.in with:
- Your Order Number
- Product Details
- Photos of the received items (if applicable)
If an error occurred on our part, we will ship the correct item at no additional cost.
What can I do if my package gets lost?
If your package has not been delivered within the expected delivery timeline, please contact us at support@cleanserve.co.in.
We will coordinate with the courier partner to investigate the shipment and, if confirmed lost, we may issue a replacement or refund.
How can I change my shipping address?
Shipping address changes can be requested within 2 hours of placing the order, provided the order has not yet been processed or shipped.
Please contact us at support@cleanserve.co.in immediately for assistance.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: support@cleanserve.co.in
Website: https://cleanserve.co.in
We will be happy to assist you.